Terms of Purchase

Terms of purchase and payment of tickets for the Public Institution of Biokovo Nature Park

The purchase and payment of tickets via the website of the PUBLIC INSTITUTION OF BIOKOVO NATURE PARK (hereinafter: website) is possible only for Biokovo Nature Park (hereinafter: park) with which the company RAO d.o.o. has concluded a contract for the distribution and payment of tickets via the website.

Types of tickets

On the website, visitors may purchase standard entrance tickets according to the valid price list issued by the park.

At the time of purchasing entrance tickets on the website, the visitor reserves the timeslot for the vehicle (only if ticket includes a vehicle or van), and then selects the type and quantity of tickets they wish to purchase.

Use of the purchased tickets is subject to the terms and manner of using the park tickets (https://pp-biokovo.hr/hr/71/cjenik)

For each ticket purchased in the categories hiker, Croatian veteran, disabled person, and Mudrica e-Children's card holder, the ticket holder is required to present the appropriate, valid identification card to park staff at the entrance for verification! Purchase of discounted tickets without the appropriate identification will be subject to cancellation without prior notification. The abuse of data is strictly prohibited and unacceptable, and those in violation will be denied entry into the park.

Issuing the invoice

The entrance ticket is not equivalent to the invoice, and an invoice is issued together with the purchased ticket.

The invoice and tickets will be sent to the registered e-mail address of the visitor.

If the visitor wishes to receive an R1 invoice, the visitor must enter the data required for issuance of an R1 invoice prior to confirmation of the order and payment. The visitor is responsible for the accuracy of all data entered at the time of purchase, and no subsequent changes are permitted.

Print@home tickets – receipt and use

Print@home is a service for printing tickets purchased via websites (Print@home tickets).

Every Print@home ticket contains a unique 1D bar code.

For each ticket, one Print@home ticket with one 1D bar code is printed.

Upon completing the purchase, the visitor is required to print out the purchased Print@home ticket and bring it with them to the park. If the visitor is not able to print the Print@home ticket, the visitor may also display the ticket on the screen of a smart phone.

Subsequent printing of the Print@home ticket at the park sales location is not possible.

Upon arriving at the park, the visitor is required to display the ticket to the park staff controlling entrance into the park, to validate and annul the Print@home ticket.

Any copying, distribution, transfer, publication or altercation of the Print@home ticket is not permitted!

If a duplicate of the Print@home ticket should appear, the right to enter and the validity of the ticket shall be given to the first person to present the Print@home ticket to the park staff responsible for controlling entrance to the park.

The visitor is responsible for printing and use of the Print@home ticket that they receive on the registered e-mail address after completion of the purchasing process on the website.

Immediately after the completion of a successful purchase, 2 automatic e-mails are received; the first from the sender CorvusPay with an order notification, confirming successful transaction, and the second from the sender PP Biokovo Webshop, which confirms the order according to its number. In
the attachment of that second e-mail, there are two pdf documents - the purchase invoice and the tickets, which must be prepared for checking at the entrance to the Park. Entrance to the Park is possible only on basis of tickets! If you didn't receive an e-mail from CorvusPay after completing the purchase, card transaction was unsuccessful. It is also possible that you entered the wrong e-mail during the purchase. In case you did not receive an e-mail from the sender PP Biokovo Webshop, first check your junk e-mail. Complaints for non-receipt of e-mail with confirmation of a successful transaction, invoice and tickets can be sent via e-mail webshop@pp-biokovo.hr only within 2 hours of the ticket purchase!

The park and the company RAO d.o.o. are not responsible for the appearance of duplicate Print@home tickets, or in the case of any other means of abuse of issued, paid or delivered Print@home tickets.

For all additional information about the park (hours of operation, points of interest, events, etc.) and about the types of tickets and their use, the visitor is directed to the official park website (www.pp-biokovo.hr)

Cancellation and/or replacement of purchased tickets

All orders and acquisitions of tickets through the Website are legally binding and final, and therefore can not be changed for another entry time, exchanged to a different ticket type or cancelled.

Each Print@home ticket purchased through the Website becomes valid after the purchase process is completed, the purchase confirmation is sent and the invoice is issued (the ticket shows the exact date of the ticket's validity, as chosen by the Guest).

If the Print@home ticket is not used, it is not possible to return it and get a refund. Cancellation of tickets is not possible.

A ticket is purchased to enter the Biokovo Nature Park, and the Skywalk Biokovo viewpoint is an attraction in the Park that is included in the price. If the Skywalk Biokovo viewpoint is closed at the time of the visit, but Nature Park Biokovo remains open for visiting, the ticket cannot be exchanged, or canceled and refunded.

Exceptionally, if the Institution closes the Biokovo Nature Park for visiting in case of force majeure, it is possible to obtain a refund within one month or request a change of the date and time of entry, on the same day which will be offered depending on availability.

Questions, comments and complaints

All questions and requests for additional information concerning the website of the Public Institution of Biokovo Nature Park, and all requests, comments and complaints concerning the use of purchased tickets, may be sent to the e-mail: webshop@pp-biokovo.hr

All questions, comments and complaints concerning the functioning of the website for the sale of tickets can be:

  • Sent by post to the address: Franjevački put 2/A, 21300 Makarska, Croatia
  • By e-mail: webshop@pp-biokovo.hr